The glitch that caused Zzusis’ financial aid module to fail was fixed a week ago, said Vice President for Information Services Viji Murali.
Zzusis is based on Oracle’s system, Campus Solutions, with additional software programmed on top of it. The different modules, including financial aid, are bridged to Campus Solutions.
The program bridging financial aid and Campus Solutions broke, said Murali.
Murali said a team from Oracle will be in Pullman today to address issues with Zzusis and make sure this problem doesn't reoccur.
“It’s just a matter of catching up with disbursement,” Murali said.
But other university administrators tell different stories about the financial aid delays.
President Elson S. Floyd said Thursday that the Oracle team will be in Pullman to fix the glitch.
John Fraire, vice president of student affairs and enrollment, attributed the delay to a lack of training. The financial aid module launched at the same time staff members were trying to use it, he said.
Murali said Zzusis training sessions were held and those who needed the training showed up. However, the training was not mandatory.
As of Friday afternoon, “catching up on disbursement” meant the Office of Financial Aid and Scholarships still had to distribute several million dollars to several thousand students. About $66.5 million was distributed, compared to about $93 million this time last year.
About 11,300 students had received at least part of their financial aid out of a total 14,000 receiving funds throughout the WSU campuses.
Financial aid staff members worked through the weekend to process aid, said WSU spokesman Darin Watkins.
The Daily Evergreen will report on Oracle’s visit and will continue to report on the financial aid delays throughout the week.