Trouble with ticket sales for the Springfest concert led to delays and unhappy students, said Jacob Farris, the special events programmer for the Student Entertainment Board.
Ticket sales online and at the Cougar Card Center were supposed to start at 8 a.m. this morning, but technical difficulties delayed ticket sales at the card center for an hour and a half, Farris said.
“The Cougar Card Center hadn’t set up the program they use to track all the sales,” Farris said.
When selling tickets, the card center works with financial services to program the registers for ticket sales, said Craig Howard, Director of Administrative Services Information systems. But a miscommunication between the card center and financial services prevented that from happening in time for this morning’s Springfest ticket rush.
“Our concern was we wanted to get this resolved as quickly as possible,” he said. “The card center apologizes for that delay.”
Students are reacting to more than the ticket delay, though.
There are people expressing concern in person and on Facebook about the eight-ticket purchase limit, Farris said.
Previously, each student could purchase one ticket per Cougar Card, he said, but SEB changed the limit to eight after getting student requests.
Floor seats to the concert were only on sale at the card center.
“We always try to do what students want to do,” he said. “ We had good intentions with this policy.”
SEB raised the limit, Farris said, so students could purchase tickets for their friends.
“People have a lot of tests this week, they have classes,” Farris said.
Instead, students buy extra tickets and post them online for more than the original price, he said.
“They should be using this for the right reasons,” Farris said about the students and raised ticket limit.
Students who want to weigh in on the ticket sales can email contact.seb@wsu.edu.
This is a developing story. If you’d like to speak to a Daily Evergreen reporter about your experiences in the Springfest ticket line, please contact life@dailyevergreen.com.
